Vineyard Vines Return Policy: A Guide for Customers

Vineyard Vines Return Policy
Vineyard Vines Return Policy

Vineyard Vines is a popular clothing brand known for its preppy style. If you’ve purchased an item from Vineyard Vines and need to return it, you’ll want to be familiar with the brand’s return policy.

In this article, we’ll walk you through Vineyard Vines’ return policy step-by-step. We’ll also provide some tips for getting your return processed smoothly.

Vineyard Vines: A Preppy Clothing Brand for the Modern Gentleman

Vineyard Vines is a clothing brand that is known for its preppy style. The company was founded in 1998 by brothers Shep and Ian Murray on Martha’s Vineyard. Vineyard Vines’ clothing is inspired by the lifestyle of the American East Coast, and the company’s signature whale logo is a nod to the island’s marine heritage.

Vineyard Vines’ target customer is the modern gentleman. The company’s clothing is designed for men and women who want to look stylish and put-together, without sacrificing comfort or practicality. Vineyard Vines’ clothing is also perfect for any occasion, from a day at the beach to a night out on the town.

If you’re looking for a preppy clothing brand that offers high-quality clothing with a classic style, then Vineyard Vines is the perfect choice for you. The company offers a wide variety of clothing, accessories, and home goods, so you’re sure to find something that you love.

Here are some of the things that make Vineyard Vines unique:

  • Classic preppy style: Vineyard Vines’ clothing is inspired by the traditional preppy style of the American East Coast. The company’s signature whale logo is a nod to the island’s marine heritage.
  • High-quality fabrics and construction: Vineyard Vines uses high-quality fabrics and construction in its clothing. This ensures that the clothing will last for years to come.
  • Wide variety of products: Vineyard Vines offers a wide variety of clothing, accessories, and home goods. This means that you can find something to suit your every need.
  • Generous return policy: Vineyard Vines offers a generous return policy. This means that you can return your clothing for a full refund or exchange within 60 days of purchase.

International Returns Policy.

If you’re an international customer and you’ve purchased an item from our website, you can return it within 180 days of purchase. To do this, please contact Borderfree at 1-866-891-8482. They will provide you with a Return Merchandise Authorization (RMA) number and a shipping label. You will need to ship the item back to Borderfree at the following address:

Borderfree 525 Dell Road Carlstadt, NJ 07072 United States

Once Borderfree receives the item, they will process your return and issue you a refund. The refund will be in the same currency that you used to make the original purchase.

European Union customers have additional rights under the Consumer Rights Directive. This means that you have the right to cancel your order within 7 days of receiving the item, for any reason. If you cancel your order within 7 days, Borderfree will refund you the full amount of your purchase, including shipping costs. Borderfree may charge you for the cost of shipping the item back to them.

Refunds will be processed within 30 days of Borderfree receiving the item. Refunds will be made to the original form of payment.

The following items are not eligible for return:

  • Items that have been worn, washed, or damaged
  • Items that are missing tags
  • Final sale items

If you have any questions about our International Returns Policy, please contact Borderfree at 1-866-891-8482.

Absolutely, let’s go through Vineyard Vines’ return policy step by step in a conversational tone, just as if I were explaining it to you in person.

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Vineyard Vines Return Policy

So, if you’ve got any questions about returning stuff you’ve picked up from Vineyard Vines, I’ve got you covered. Here’s the lowdown on their return policy, and I’ll break it down into the nitty-gritty details:

What to Keep in Mind When Returning Items:

  • Condition Matters: When you’re thinking about returning something, make sure it’s still new and unused. Those garment tags should be hanging right where they should be.
  • Where You Bought It: Vineyard Vines only accepts returns for products bought either in their physical stores or through their official website. So if you got it somewhere else, it might not be eligible for a return here.
  • Underwear and Swimwear: If you’re returning underwear or swimwear, just try them on over your own underwear. And if it’s swimwear, make sure that hygienic liner is still doing its job. Returns won’t work if that liner’s missing.
  • Customized Stuff: Personalized, monogrammed, or altered products? They’re like the special snowflakes of the Vineyard Vines inventory. Unfortunately, they’re not up for return or exchange.
  • Shipping Costs: If your order came in all fine and dandy, the original shipping fees won’t be part of the refund.
  • Items Over a Year Old: Now, if you’ve got something you’re thinking about returning, but it’s been over a year since you got it, Vineyard Vines might still consider it. They’ll make the call based on their discretion.

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Returns for Online and Retail Store Purchases

  • Proof of Purchase: If you’ve got a receipt, that’s your golden ticket. But if not, don’t worry too much. They can track down your purchase through your Vineyard Vines account.
  • Timeline for Full-Price Items:
  • Within 60 days of buying: You’re looking at a full refund or merchandise credit.
  • After 60 days: It’s merchandise credit time for the amount you paid.
  • After 90 days: Merchandise credit again, this time for the last retail value.
  • Timeline for Sale Items:
  • Within 30 days of buying: You can either grab a full refund or opt for merchandise credit.
  • After 30 days: Merchandise credit based on the purchase value.
  • After 60 days: Similar deal, but this time based on the last retail value.
  • Final Sale Items: Hold on tight if you’ve snagged something from the “Whale of a Sale” at 50% off or if it’s a clearance, outlet, or final sale item. These are in the “no return, exchange, refund, or credit” zone.
  • Cash Purchases: If you’ve paid in cash at a store and want to return it online, no worries. With your receipt or packing slip, you’ll get a gift card. If you’re at a store, it’s the original payment method for the refund.

Outlet Shopping and Whalehouse Adventures

  • Outlet Purchases: You’re good to return, exchange, get a refund, or grab merchandise credit within 30 days. Just keep things in their original shape.
  • Clearance and Final Sale: These guys, whether outlet or not, aren’t up for returns, exchanges, refunds, or credit. They’re yours to keep.
  • Whalehouse and Sample Sales: Anything you pick up during these sales is like a final decision. No returns or exchanges here.

When Things Go Wrong: Faulty Items and More:

  • Faulty Items: If something isn’t up to the standard or doesn’t match what you thought it was, that’s considered faulty. But keep in mind, regular wear and tear or accidents aren’t covered in this category.

Your Return Journey: Purchase Information and More

  • Helping Them Help You: When you’re sending something back, having your receipt or order number handy helps speed things up. But even without it, they’ll figure it out, though it might take a bit longer.
  • Returning Gifts: Got a gift you want to return? With a gift receipt, you’re good for return, exchange, refund, or merchandise credit.

Vineyard Vines Return Policy: Online Exchanges and Frequent Return Activity

  • Online Exchanges: Want to swap something out? Best to place a new order online first. Then, when Vineyard Vines gets your return, they’ll refund you through your original payment method.
  • Return Habits: While they’re super generous with returns, if someone’s returning things a whole lot or in big batches, Vineyard Vines might have a chat with them.

International Returns: Crossing Borders

  • Global Returns: Got something international? When you send it back, Borderfree takes care of things. You’ll get your refund in the same currency you paid, with the same exchange rate.
  • EU Customers: If you’re in the European Union, you’ve got a 7-day grace period after placing an order to change your mind. If you cancel within this time, Borderfree’s got your back. They’ll refund not just the product cost, but also any extra fees you shelled out. Just know, if you’re sending it back, you might foot the bill for shipping. Reimbursement takes about a month.

Policy Updates and the Big Picture:

  • Changes Ahead: Remember, Vineyard Vines can give this policy a makeover whenever they see fit.

Vineyard Vines Exchange Policy

Here’s the scoop on their exchange policy

  • Give Them a Ring: To start the exchange process, simply call them up at 800-892-4982. They’ll jump into action and try their best to get those fresh items headed your way in no time.
  • Paying and Crediting: Now, here’s the deal. You’ll be charged for the new stuff that’s on its way to you (but don’t worry, they’ve got the shipping costs covered). As soon as they receive the items you’re returning, they’ll make sure to credit your original purchase.

Exchanging Gifts or Store Purchases

  • Online Form: If you’re swapping a gift or something you bought at a store, just hit up their online form. You’ll find it right here [link]. Quick note: If your new exchange items cost less than the things you’re returning, they’ll refund the difference, following their return policies.
  • Bigger Exchange: But what if your new picks cost more? No sweat. If the value of the exchange is higher, just toss your contact info in the form. This way, they can reach out to sort out the payment stuff.
  • Keep Everything Handy: Hang on to the label, that exchange form, and any receipts or paperwork that come with your exchange request. It’s always good to have these things in case they’re needed.

Step by Step: Exchanging by Mail

  1. Return Section: Grab that receipt and complete the return section on the front side. Make sure you indicate which items you’re sending back.
  2. Reason for Return: They’re curious why you’re sending stuff back. Check out their list of reason codes and pick the one that matches your situation.
  3. List Your Exchange Items: Got your eye on some new things? Write down the product info for each item you want in the exchange form below.
  4. Gift Returns: If you’re returning a gift, make sure to fill in the contact info they’re asking for.
  5. Value Difference: Remember, if your new exchange items are cheaper, you’ll get a refund following their return policies. If they’re pricier, pop your contact details in so they can chat about payment.
  6. Tracking Number: Once everything’s all set and ready to go, jot down that tracking number. It’ll be handy for keeping tabs on your exchange’s journey.

Wondering how long it takes for Vineyard Vines to process your return or exchange? I’ve got the scoop right here:

Processing Time for Returns and Exchanges:

  • Give It 60 Business Days: Once your return or exchange items arrive at their warehouse, they usually take about 60 business days to get things sorted out. That’s about the time it takes for them to go through the process and make sure everything’s in order.
  • Need a Speed Boost?: If you’re in a bit of a hurry for your exchange, here’s a tip. You can buy the new items you want from their website and then send back the stuff you don’t need using a prepaid return label. That way, you can speed up the process. But remember, this option is for the original purchaser, and refunds go back to the original payment method.

Gift Cards and Exchanges:

  • No Exchange for Gift Cards: When it comes to gift cards, the deal is a bit different. Once you’ve snagged a gift card, it’s a done deal. They don’t do exchanges for them, and the sale is final.

Price Adjustments and Keeping It Fair:

  • Price Adjustment Time Frame: If you notice that the price of something you bought changes within 10 days after your order has been shipped, Vineyard Vines has your back. They’ll honor a one-time price adjustment.
  • The Exclusion Zone: However, there are some cases where this doesn’t apply. If you made your purchase with a special offer or during promotions like Flash Sales, Friends & Family, or the “Whale of a Sale,” price adjustments won’t be on the table.
  • Getting That Adjustment: To get a price adjustment, it’s pretty easy. Just reach out to their Customer Care team at 800-892-4982 or drop them an email at tieguys@vineyardvines.com. Have your order number handy, which you can find on your packing slip or in the order confirmation email.

In-Store Prices and Promotions:

  • In-Store Variations: Keep in mind that prices and promotions you see in their physical stores might not match exactly with what you find online. Things can vary a bit.

FAQ about Vineyard Vines Return Policy

What can I return?

You can return most items purchased at Vineyard Vines stores or online.

Exceptions include
Underwear and swimwear
Personalized items
Items purchased at a Whalehouse or Sample Sale
Items that are damaged or missing tags
Items that are returned after 60 days (unless they are defective)

How long do I have to return an item?

You have 60 days to return full-price items with proof of purchase. Sale items have a shorter return window of 30 days. After 60 days, you can still return an item, but you will only receive a merchandise credit.

What do I need to return an item?

You will need to provide your receipt or order number. If you don’t have your receipt, you can still return your item, but you may need to provide other proof of purchase, such as a credit card statement.

What are my options for a refund?

You can receive a full refund, a merchandise credit, or a store credit. The option you choose will depend on the type of item you are returning and how long ago you purchased it.

What are the exceptions to the return policy?

The exceptions to the Vineyard Vines return policy are:
Underwear and swimwear
Personalized items
Items purchased at a Whalehouse or Sample Sale
Items that are damaged or missing tags
Items that are returned after 60 days (unless they are defective)

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